FAQ
FAQ
WHERE DO YOU DELIVER?
We ship worldwide. Please refer to the shipping rates and applicable taxes for your order to see geographical specifics. If your local currency is not available, please send us a message.
By placing an order, you authorize us, or our representative, to facilitate shipping to your address outside of Canada and the United States. You also acknowledge that, in accordance with the customs laws of your delivery location, the shipment may be subject to import duties and taxes upon delivery. These charges are determined by local customs authorities. Payment of these duties and taxes may be required for your order to clear customs. For more information, please consult your local customs office.
DO I HAVE TO PAY DUTIES AND TAXES TO GET MY PRODUCT BACK?
Orders to the United States and Canada are not subject to import duties paid by the customer, as we currently manufacture these items in those countries. All other countries are subject to import duties, and in most cases, these duties can be paid at the time of ordering. Applicable taxes are due at the time of ordering, and in some countries, taxes may be included in the final price. Please proceed to checkout for the exact rates for your country.
We ship worldwide. Please refer to the shipping rates and applicable taxes for your order to see geographical specifics. If your local currency is not available, please send us a message.
By placing an order, you authorize us, or our representative, to facilitate shipping to your address outside of Canada and the United States. You also acknowledge that, in accordance with the customs laws of your delivery location, the shipment may be subject to import duties and taxes upon delivery. These charges are determined by local customs authorities. Payment of these duties and taxes may be required for your order to clear customs. For more information, please consult your local customs office.
DO I HAVE TO PAY DUTIES AND TAXES TO GET MY PRODUCT BACK?
Orders to the United States and Canada are not subject to import duties paid by the customer, as we currently manufacture these items in those countries. All other countries are subject to import duties, and in most cases, these duties can be paid at the time of ordering. Applicable taxes are due at the time of ordering, and in some countries, taxes may be included in the final price. Please proceed to checkout for the exact rates for your country.
HOW LONG DOES IT TAKE FOR MY ORDER TO BE SHIPPED?
Order processing typically takes 1 to 3 business days before shipment. During product launches, promotions, or other peak periods, shipping may take several weeks due to very high demand. While we do not anticipate any issues, all orders are subject to delays due to inclement weather, COVID-19 restrictions, and other general delays. For orders placed overnight, please allow additional time for processing and shipping.
WHAT TO DO IF THERE IS AN ERROR IN THE DELIVERY ADDRESS?
Please verify all information before proceeding to checkout to ensure prompt shipping and provide your order number and corrected information to CS@NOCTA.COM. If you notice an error, contact customer service immediately. We cannot update the address or shipping details after the order has been fulfilled.
HOW CAN I TRACK MY ORDER?
Once your parcel has been shipped, you will receive an email containing the relevant tracking information. These emails contain the most up-to-date information regarding your order.
Order processing typically takes 1 to 3 business days before shipment. During product launches, promotions, or other peak periods, shipping may take several weeks due to very high demand. While we do not anticipate any issues, all orders are subject to delays due to inclement weather, COVID-19 restrictions, and other general delays. For orders placed overnight, please allow additional time for processing and shipping.
WHAT TO DO IF THERE IS AN ERROR IN THE DELIVERY ADDRESS?
Please verify all information before proceeding to checkout to ensure prompt shipping and provide your order number and corrected information to CS@NOCTA.COM. If you notice an error, contact customer service immediately. We cannot update the address or shipping details after the order has been fulfilled.
HOW CAN I TRACK MY ORDER?
Once your parcel has been shipped, you will receive an email containing the relevant tracking information. These emails contain the most up-to-date information regarding your order.
WHAT HAPPENS IF MY PACKAGE IS LOST?
We will ensure your parcel is shipped on time, but once it leaves our premises, it becomes the responsibility of the carrier and may be subject to issues beyond our control. Nocta is not responsible for lost or stolen parcels. You will need to contact the relevant shipping department for information regarding delays or shipping errors.
PLEASE INQUIRE ABOUT UNUSED PARCELS WITHIN 30 DAYS OF THE ORDER DATE.
HOW CAN I CANCEL MY ORDER?
ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY IT.
HOW TO RETURN A PRODUCT, GET AN EXCHANGE OR A REFUND?
ALL SALES ARE FINAL. IN CASE OF DAMAGED OR INCORRECT GOODS, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY TO REVIEW AND RESOLVE THE PROBLEM.
Damaged or incorrect goods must be claimed within 7 days of the delivery date. No claims will be accepted after this 7-day period.
WHAT TO DO IN CASE OF STOCK OUT?
STAY TUNED ON OUR SOCIAL MEDIA CHANNELS AND SIGN UP FOR REFILL ON THE PRODUCT PAGE IN CASE WE BRING IT BACK.
WHAT ARE YOUR OPENING HOURS?
WE ARE AVAILABLE FROM 9 AM TO 5 PM, PARIS TIME (MONDAY TO FRIDAY), EXCEPT FOR US PUBLIC HOLIDAYS.
We will ensure your parcel is shipped on time, but once it leaves our premises, it becomes the responsibility of the carrier and may be subject to issues beyond our control. Nocta is not responsible for lost or stolen parcels. You will need to contact the relevant shipping department for information regarding delays or shipping errors.
PLEASE INQUIRE ABOUT UNUSED PARCELS WITHIN 30 DAYS OF THE ORDER DATE.
HOW CAN I CANCEL MY ORDER?
ONCE AN ORDER IS SUBMITTED, WE CANNOT CANCEL OR MODIFY IT.
HOW TO RETURN A PRODUCT, GET AN EXCHANGE OR A REFUND?
ALL SALES ARE FINAL. IN CASE OF DAMAGED OR INCORRECT GOODS, PLEASE CONTACT CUSTOMER SERVICE IMMEDIATELY TO REVIEW AND RESOLVE THE PROBLEM.
Damaged or incorrect goods must be claimed within 7 days of the delivery date. No claims will be accepted after this 7-day period.
WHAT TO DO IN CASE OF STOCK OUT?
STAY TUNED ON OUR SOCIAL MEDIA CHANNELS AND SIGN UP FOR REFILL ON THE PRODUCT PAGE IN CASE WE BRING IT BACK.
WHAT ARE YOUR OPENING HOURS?
WE ARE AVAILABLE FROM 9 AM TO 5 PM, PARIS TIME (MONDAY TO FRIDAY), EXCEPT FOR US PUBLIC HOLIDAYS.
WHERE CAN I BUY NOCTA PRODUCTS?
NOCTA.COM AND NIKE.COM
DO YOU OFFER GIFT CARDS?
FOR THE MOMENT, WE ARE NOT OFFERING GIFT CARDS.
HOW CAN I GET A DISCOUNT?
SIGN UP FOR OUR NEWSLETTER TO BE THE FIRST TO BE NOTIFIED OF SALES OR LIMITED-TIME PROMOTIONS.
IF I HAVE REGISTERED ON THE WAITING LIST, HOW WILL I BE NOTIFIED?
KEEP AN EYE ON YOUR EMAIL AND SOCIAL MEDIA. IF WE DECIDE TO RESTOCK AN ITEM, THIS IS HOW YOU WILL BE NOTIFIED.
WHAT PAYMENT METHODS ARE ACCEPTED?
In the United States and Canada, we accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, and Google Pay. For all countries outside the United States and Canada, we offer various types and local payment methods adapted to your country. These methods are subject to change—please check out at checkout for an up-to-date list.
Do you offer immediate purchase and later payment solutions?
AFTERPAY COMING SOON!
WHAT CURRENCIES CAN I MAKE PURCHASES IN?
WE CURRENTLY OFFER THE FOLLOWING CURRENCIES: USD, CAD, AUD, GBP, EUROS, AND MORE THAN A DOZEN OTHER CURRENCIES.
DO THE PHOTOS ON YOUR WEBSITE ACCURATELY REPRESENT THE PRODUCT?
We do our best to ensure that the digital version of the product seen on the website corresponds to the physical products in real life. Due to screen settings, lighting conditions, color variations, and several other factors, we cannot guarantee that the photos will match the website.
WHAT IF I HAVE OTHER QUESTIONS?
PLEASE CONTACT CUSTOMER SERVICE AT nocta.universe.contact@proton.me FOR ANY FURTHER QUESTIONS.
NOCTA.COM AND NIKE.COM
DO YOU OFFER GIFT CARDS?
FOR THE MOMENT, WE ARE NOT OFFERING GIFT CARDS.
HOW CAN I GET A DISCOUNT?
SIGN UP FOR OUR NEWSLETTER TO BE THE FIRST TO BE NOTIFIED OF SALES OR LIMITED-TIME PROMOTIONS.
IF I HAVE REGISTERED ON THE WAITING LIST, HOW WILL I BE NOTIFIED?
KEEP AN EYE ON YOUR EMAIL AND SOCIAL MEDIA. IF WE DECIDE TO RESTOCK AN ITEM, THIS IS HOW YOU WILL BE NOTIFIED.
WHAT PAYMENT METHODS ARE ACCEPTED?
In the United States and Canada, we accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Shopify Pay, Apple Pay, and Google Pay. For all countries outside the United States and Canada, we offer various types and local payment methods adapted to your country. These methods are subject to change—please check out at checkout for an up-to-date list.
Do you offer immediate purchase and later payment solutions?
AFTERPAY COMING SOON!
WHAT CURRENCIES CAN I MAKE PURCHASES IN?
WE CURRENTLY OFFER THE FOLLOWING CURRENCIES: USD, CAD, AUD, GBP, EUROS, AND MORE THAN A DOZEN OTHER CURRENCIES.
DO THE PHOTOS ON YOUR WEBSITE ACCURATELY REPRESENT THE PRODUCT?
We do our best to ensure that the digital version of the product seen on the website corresponds to the physical products in real life. Due to screen settings, lighting conditions, color variations, and several other factors, we cannot guarantee that the photos will match the website.
WHAT IF I HAVE OTHER QUESTIONS?
PLEASE CONTACT CUSTOMER SERVICE AT nocta.universe.contact@proton.me FOR ANY FURTHER QUESTIONS.